Refund Policy

We want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, please review our policy below.

 

Eligibility for Returns

We accept returns within 30 days of delivery for:

• Undamaged jewelry

• Items in original condition

• Items with all original packaging, tags, and certificates (if applicable)

Returns sent without prior approval may not be accepted.

 

Non-Returnable Items

For hygiene, quality, and customization reasons, the following items cannot be returned:

• Custom or personalized jewelry

• Engraved items

• Final sale or clearance items

• Gift cards

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If you’re unsure whether an item qualifies, please contact us before hand.

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Return Process

1. Contact us at with your order number and reason for return.

2. We will provide return instructions and, if applicable, a return shipping label.

3. Ship the item back in its original condition and packaging.

4. Once received and inspected, we will notify you of the approval or rejection of your refund.

 

Refunds

If your return is approved:

• Refunds will be issued to your original payment method.

• Please allow 2-5 business days for the refund to appear in your account, depending on your bank or payment provider.

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Exchanges

We offer exchanges for:

• Wrong size

• Defective items

• Alternative style preference.

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Damaged or Defective Items

If your product arrives damaged, defective, or incorrect:

• Contact us within 48 hours of receiving your order

• Provide photos of the item and packaging

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Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• If we provide a prepaid label for customer-chosen returns, the return shipping cost may be deducted from your refund.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you still have not received your refund after these steps, contact us.

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