Shipping Policy

Order Processing Time

All orders are processed within [X] business days (Monday–Friday, excluding holidays).

Custom or made-to-order jewelry may require additional processing time.
If there is a delay with your order, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping

Standard Shipping: [2–6] business days
Expedited Shipping: [1–3] business days

Shipment Confirmation & Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes your tracking number.
Tracking information may take up to 24–48 hours to update.

Customs, Duties & Taxes (International Orders)

International orders may be subject to:

Customs duties
Import taxes
Handling fees

These charges are not included in our product or shipping prices and are the customer's responsibility. Please check with your local customs office for more information.

Shipping Address Requirements

Please ensure your shipping address is accurate and complete.
We are not responsible for delays or lost packages due to:

Incorrect or incomplete addresses
Unclaimed packages
Issues caused by local carriers

If a package is returned due to address errors, additional shipping costs may apply for reshipment.

Lost, Stolen, or Damaged Packages

We are not liable for packages lost, stolen, or damaged during transit.

If you believe your package is missing:

Check your tracking information
Confirm the address provided
Contact the shipping carrier (Every order includes insurance).

Delivery Issues

If your tracking information shows “delivered” but you cannot locate your package:

Check with neighbors or building management
Look for delivery notices
Contact the carrier for clarification

Order Changes

Once an order has been processed or shipped, we cannot modify the:

Shipping address
Shipping method
Items in the order