Shipping Policy
Order Processing Time
All orders are processed within [X] business days (Monday–Friday, excluding holidays).
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Custom or made-to-order jewelry may require additional processing time.
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If there is a delay with your order, we will notify you via email.
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Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Domestic Shipping
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Standard Shipping: [2–6] business days
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Expedited Shipping: [1–3] business days​
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Shipment Confirmation & Order Tracking
Once your order ships, you will receive a shipping confirmation email that includes your tracking number.
Tracking information may take up to 24–48 hours to update.
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Customs, Duties & Taxes (International Orders)
International orders may be subject to:
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Customs duties
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Import taxes
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Handling fees
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These charges are not included in our product or shipping prices and are the customer's responsibility. Please check with your local customs office for more information.
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Shipping Address Requirements
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Please ensure your shipping address is accurate and complete.
We are not responsible for delays or lost packages due to:
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Incorrect or incomplete addresses
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Unclaimed packages
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Issues caused by local carriers
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If a package is returned due to address errors, additional shipping costs may apply for reshipment.
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Lost, Stolen, or Damaged Packages
We are not liable for packages lost, stolen, or damaged during transit.
If you believe your package is missing:
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Check your tracking information
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Confirm the address provided
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Contact the shipping carrier (Every order includes insurance).
Delivery Issues
If your tracking information shows “delivered” but you cannot locate your package:
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Check with neighbors or building management
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Look for delivery notices
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Contact the carrier for clarification
Order Changes
Once an order has been processed or shipped, we cannot modify the:
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Shipping address
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Shipping method
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Items in the order
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Contact us promptly after placing your order if changes are needed.
